The Problem
Most app projects start with “we need an app” instead of “we need to solve this problem.” That’s backwards. You end up with an expensive piece of software that sits in the app store collecting dust because nobody needed it in the first place.
Or worse: you build an app that duplicates what your website already does, but worse. Smaller screen, less functionality, higher maintenance costs. Users try it once and go back to the browser.
A mobile app needs to justify its existence. It needs to do something that can’t be done any other way. Push notifications. Offline access. Camera integration. Location services. Something that requires being on the device.